The Typical Sales Call Disaster: How Sales Training Creates "Ghosting"

Why do customers so often stop responding after what seemed like a great first meeting? According to Kelly Riggs, the answer isn't bad luck—it starts with how most salespeople have been trained. Follow the audio podcast and watch OR listen wherever you are: https://linktr.ee/salesuntraining In this episode of Sales [UN]Training, Kelly explains why the average sales call is remarkably predictable regardless of industry, product, or company. Rather than creating curiosity and urgency, salespeople often lead with company information, product features, and presentations that sound nearly identical to every competitor. The result is familiar to every sales professional: proposals that go nowhere, endless follow-up, delayed decisions, and eventually being ghosted. Kelly also explores the role sales training plays in creating this cycle. He argues that organizations spend enormous amounts of time teaching product knowledge while spending very little time developing consultative conversations that uncover what customers actually care about. Drawing on research and decades of coaching experience, he explains why elite salespeople ask better questions, create stronger dialogue, and earn trust by understanding the customer's business instead of focusing on their own products. Finally, Kelly shares practical ideas sales leaders can immediately apply, including learning directly from top customers, identifying why customers truly buy, and building conversations around operational challenges instead of product presentations. If you're responsible for improving sales performance, increasing win rates, or coaching stronger sales conversations, this episode offers actionable ideas to help your team stand apart from the competition. Follow the audio podcast and watch OR listen wherever you are: https://linktr.ee/salesuntraining   Kelly Riggs is an author, speaker, and business consultant for executives and companies throughout the United States and Canada. He has written two books: 1-on-1 Management: What Every Great Manager Knows That You Don't and Quit Whining and Start SELLING! A Step-by-Step Guide to a Hall of Fame Career in Sales.  Get more Kelly: www.BizLockerRoom.com.  Widely recognized as a powerful speaker and performance coach in the areas of sales, management leadership, and strategic planning, Kelly is a former sales executive, a two-time national Salesperson-of-the-Year, a business owner, and a member of the Forbes' Coaches Council since 2019.  Music and Editing by Pod About It Productions @dougbranson