The Ultimate Online Customer Service Guide by Marsha Collier

https://thebookvoice.com/podcasts/2/audible/98731 to listen full audiobooks. Title: The Ultimate Online Customer Service Guide Author: Marsha Collier Narrator: Arika Escalona Format: mp3 Length: 6 hrs and 12 mins Release date: 07-10-20 Ratings: Not rated yet Genres: Customer Service Publisher's Summary: Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday". They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media.