EPISODE · Oct 5, 2022 · 9 MIN
The Unintended Consequences of Lowering Talk Time
from CX RIOT RADIO · host David Powers
On this episode of Caffeinated CX, we talk about what the unintended consequences of incentivizing or pushing low talk times. It's all about returning to basics, and not rushing the customer off the phone and letting them speak is as basic as you can get. LinkTree: https://linktr.ee/caffcx Buy my book. It's on the LinkTree. Blue Collar Call Center. I dunno.
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The Unintended Consequences of Lowering Talk Time
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