The Unique ownership and operating model of Welsh Water, with Steve Wilson, MD, Welsh Water

The Unique ownership and operating model of Welsh Water, with Steve Wilson, MD, Welsh WaterIn this episode of the Exec Exchange podcast, host Piers Clark interviews Steve Wilson, Managing Director for Wastewater Services at Welsh Water. Steve shares his career journey from studying environmental chemistry at Brunel University to his roles in Yorkshire Water, Kelda Water, and finally Welsh Water. The discussion highlights the unique not-for-profit model of Welsh Water, explaining its operational and social benefits, challenges, and the historical context of its establishment. Steve discusses the impact of this model on customer satisfaction, social tariffs, and environmental investments, as well as the limitations it faces due to its financial structure. The episode concludes with personal insights from Steve on resilience learned from his parents.00:00 Introduction to the Exec Exchange00:31 Meet Steve Wilson: Career Beginnings01:46 Journey with Welsh Water03:53 The Unique Welsh Water Model06:08 Pros and Cons of the Not-for-Profit Model09:54 Future of the Welsh Water Model11:43 Personal Reflections and Conclusion