EPISODE · Apr 13, 2017 · 15 MIN

The United Flight 3411 Mess, Holding Individuals Accountable

from Lean Blog Audio: Practical Lean Thinking, Psychological Safety, and Continuous Improvement · host Mark Graban

I posted this on LinkedIn earlier today and am re-posting as a blog post to get your thoughts... and then, as I writing this, the news about the man being forcibly removed from a United Airlines flight went viral. Full title: "The United Flight 3411 Mess, Holding Individuals Accountable vs. Fixing the System [Updates]"

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