The Unplanned Show, Episode 1: Damon Edwards rages against the ticket machine

In this, the inaugural episode of “The Unplanned Show”, Dormain talks to Damon Edwards about the “capacity conundrum” where everyone is working so hard, but everything takes too long and costs too much. We talk about the “coordination overhead” costs of getting unplanned work done, how generative AI is both adding complexity and offers to accelerate automating as much as you can, and four steps to creating capacity. https://www.youtube.com/watch?v=UYjx49Sz1CI&t