EPISODE · May 31, 2016 · 29 MIN
The Value Of Building Bridges For Customer Experience, with Curtis Kopf (CB7)
from The Chief Customer Officer Human Duct Tape Show
Jeanne talks with Curtis Kopf in this episode. Curtis was deeply embedded with customer experience at Alaska Airlines before moving to Premara Blue Cross. They discuss the value of building bridges, listening tours, asking the right questions, using analytics wisely, and how conversations drive customer experience
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The Value Of Building Bridges For Customer Experience, with Curtis Kopf (CB7)
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This episode was published on May 31, 2016.
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