The Value of Client Intake: Practical Tips to Streamline Your Firm’s Workflow

The client intake process goes far beyond simply having a potential client complete a few forms. It encompasses everything from attracting new clients during the first interaction with your firm to ultimately signing engagement letters. For small firms and solo attorneys, this process can be incredibly time-consuming and typically does not generate any billable hours. However, by implementing efficient processes and utilizing the right tools, the client intake process can be streamlined, enabling your practice to run more smoothly while also leaving a positive first impression on clients.In today’s episode, hosts Karla Eckardt and Jamie Moore welcome Jordan Turk, a practicing attorney in Texas and legal technology advisor at Smokeball, to discuss the client intake process. Smokeball is a cloud-based legal practice management software and one of The Florida Bar’s newest member benefits. Jordan Turk’s family law expertise includes appeals, pre and postnuptial agreements, as well as complex property division and highly contentious custody cases. In addition, Jordan has given CLEs across the country on topics ranging from client relationships to proper trust account management. Jordan graduated from the University of Texas at Austin with a B.A. in Classics, History, and Religious Studies. She then went on to attend the University of Arkansas School of Law to earn her J.D. After almost four years of practice with a high-asset family law firm in Houston, Jordan discovered the world of legal technology which ultimately brought her to Smokeball.Jordan has authored and co-authored many articles that you can find in various state bar publications and around the internet. Passionate about giving back to her community, Jordan makes a point of taking pro bono cases whenever possible. This podcast has been approved by The Florida Bar Continuing Legal Education Department for 1.0 hour of General CLE credit including 0.5 hour of Technology CLE credit and 0.5 hour of Ethics CLE credit. Course # 7414. REFERENCED RESOURCES: Jordan Turk: [email protected] The Florida Bar Member Benefit Discount for SmokeballThe Florida Bar Member Benefits: Practice Resources & SoftwareRules Regulating The Florida BarThe Florida Bar – Ethics Hotline: 800-235-8619LegalFuel: The Practice Resource Center of The Florida Bar