The Voice: Episode 120 - When reputation’s on the line: Crisis Comms 101

In this episode, we chat with Director of Strategy and Public Affairs at Syntax Strategic, Michelle Coates-Mather, about the fundamentals of crisis communications and how this aspect of the industry is rapidly changing with the demands of social media. Coates-Mather unpacks the steps to mitigate a disaster and uses practical, relevant case studies to do so.