The Weird Customer Quirk That Changed Everything

from Problem Solvers Hosted by Entrepreneur Media

Talkspace is a platform where therapists and patients can talk, and its first launch was a total failure. But then its founders noticed something strange: Users were sending lots of very, very personal emails to its customer service team. Why? The answer totally transformed the business.

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The Weird Customer Quirk That Changed Everything

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This episode was published on February 17, 2020.

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