EPISODE · Aug 28, 2026 · 24 MIN
The Window of Tolerance with Jimmi Patel
from The Art of Patient Communication with Dr Kritika Mehra · host kritika mehra, Jimmi Patel
In this episode, Kritika and Jimmi delve into the transformative psychological concept of the 'window of tolerance', originally developed by Dr Dan Siegel. They explore why seemingly irrational patients or colleagues suddenly flip from calm to emotional and how understanding the three zones of arousal can fundamentally shift your clinical approach. Jimmi shares personal reflections on his own journey with high-performance burnout and the physical toll of narrow emotional windows. Plus insights on self-regulation, recognising patient triggers, and maintaining professional sanity in high-pressure environments. (00:15) Defining the window of tolerance (02:10) Exploring hyperarousal and hypoarousal zones (04:30) Case study of an "abusive" patient (07:30) Maintaining clinician emotional balance (12:45) Managing patients seeking "quick fix" treatments (15:30) Strategies for matching high-flyer energy (19:00) Personal reflections on high-achiever burnout Thank you for listening.Connect with Kritika- Linkedin- Instagram
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What this episode covers
In this episode, Kritika and Jimmi delve into the transformative psychological concept of the 'window of tolerance', originally developed by Dr Dan Siegel. They explore why seemingly irrational patients or colleagues suddenly flip from calm to emotional and how understanding the three zones of arousal can fundamentally shift your clinical approach. Jimmi shares personal reflections on his own journey with high-performance burnout and the physical toll of narrow emotional windows. Plus insights on self-regulation, recognising patient triggers, and maintaining professional sanity in high-pressure environments.
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The Window of Tolerance with Jimmi Patel
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