‘The Work We Do Is Sacred Care’ | Elizabeth Murray on NYC Hospitality

Elizabeth Murray is the Chief Operating Officer at Marlow Collective (a group of restaurants by Andrew Tarlow that include, Diner, Borgo, Roman’s, She Wolf Bakery among others) and a co-founder of Women in Hospitality United, a non-profit organization dedicated to reimagining the hospitality industry. In this conversation, we discuss the evolution of the Marlow Collective, growing community, eliminating tipping and bringing it back, and the courage involved in building a successful restaurant culture. Elizabeth also shares insights into her personal growth why she refers to her work in hospitality as “sacred care”.https://www.thenycalliance.org/https://www.instagram.com/thenycalliance/ Watch On YouTube: https://youtu.be/hUy-nSQq8zATIMESTAMPS:0:00 - Welcome Elizabeth Murray To Hospitality & Politics2:00 The Marlow Collective Origins4:11 - Community Impact and Restaurant Culture7:01 - Balancing Idealism and Realism in Operations10:40 - Employee Development and Accountability19:49 - Challenges and Changes in the Industry22:06 - The Anti-Tipping Model - Challenges of No-Tipping Policies34:39 - The Joy of Dining Out38:54  - What Makes A Successful Restaurateur?41:37 - ‘Sacred Care’ Work in the Restaurant Industry44:09 - Inside The Economic Engine of Restaurants49:35 - Elizabeth’s Personal Growth In The Industry52:00 - Thanks Elizabeth For Joining! Like & Subscribe#newyorkcity #restaurant #politics #hospital #business #smallbusiness