The Workforce Management Journey Series: Episode 3

In this episode, Vince Jackson and co-host Dr. Sarah Inman are joined by Mickey DeAngelo to examine healthcare scheduling—its effects on patient care, staff well-being, and organizational finances. They unpack common emotional objections, the need for evidence-based planning, and the benefits of forecasting, balanced schedules, and self-scheduling options. The conversation highlights practical steps: use data and modeling to demonstrate impact, establish governance and KPIs to measure outcomes, and align people, process, and technology for continuous improvement. Listeners will take away strategies to reduce overtime, lower turnover, and create more resilient staffing models.