The Worst Words to Say in a Call Centre

from The Reality of Contact Centres · host Jeremy Blake and Bob Morrell

Send us Fan MailWhat are the words we can’t stop ourselves saying? What phrases do we pepper our conversations with? Do we understand the effect on our customers and our results? This podcast nails the most common phrases and words that literally ‘irritate’ our customers, and should be avoided!To find out more about our work and to see what we could do to help your organisation, visit www.realitytraining.com.

Episode metadata supplied by the publisher feed · Published Nov 11, 2021

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The Worst Words to Say in a Call Centre

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