The Year of the Pivot with Zendesk’s Paige Young

In This Episode…We talk with Zendesk’s Paige Young about their product, messaging, and customer service. We also talk about Service as a Subscription or SaaS, churn, how to pivot, and learn from 2020.Show Notes●      [00:46] Are you a coffee or tea drinker?                   ●      [01:22] Can you explain what Zendesk is all about?             ●      [02:32] What is your main differentiator when it comes to your competition?                   ●      [05:13] How has Zendesk made it easier for PR pros to communicate with customers?    ●      [07:05] Are you seeing instant gratification amplified in 2020? ●      [08:36] How are you pivoting away from customer service to customer excellence?●      [11:01] How has worked with Adobe helped with Zendesk with SaaS?●      [13:46] Can you explain to people what churn is all about?●      [15:14] Do you have effective ways of keeping churn at a low rate?●      [16:58] Would deliver an effective solution to a customer’s problem help as well?●      [17:46] What do you think is the future of SaaS?●      [19:24] Customer also wants multiplatform apps for a more connected environment?●      [20:02] What are some takeaways you’ve learned from 2020?●      [22:19] How will you apply what you’ve learned to 2021?●      [23:55] If you could create one feature for Zendesk, what would it be?●      [24:53] Final Thoughts People and Companies, We Mentioned in the Show●      Paige Young was our guest today. Learn more about Zendesk.Episode Length: 26:13Thanks so much for tuning in. Join us again next week for another episode!Download Options●      Listen and subscribe to Apple Podcasts, Spotify, Google Podcast, or your favorite podcast player for free!●      If you enjoyed this episode, leave us a review!Contact Us!●      If you want to get involved, leave us a comment!●      Visit us and give us a ‘like’ on our Facebook page!●      Follow us on Twitter.Thanks for listening! Hosted on Acast. See acast.com/privacy for more information.