The Zoom Contact Center: 5 Features That Stand Out

Watch on YouTube.Zoom released 600 features for its CCaaS platform in just 18 months. Yet, some of those stand out more than others.Recognizing this, we got in touch with Ben Neo, Head of Contact Center and CX Sales for EMEA at Zoom, to record this discussion.In doing so, we discussed some of the solutions that differentiate Zoom in the CCaaS market, honing in on the following five:The unified platform designThe Zoom Virtual Agent The platform-wide AI integrations The Zoom Virtual Kiosk The Contact Center Agent UI For a visual tour of the Zoom Contact Center, visit: https://guidedtours.zoom.us/tour/zoom-virtual-agent-contact-center/Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.