The Zoom Contact Center AI: 3 Must-Have Capabilities That'll Drive Rapid ROI

Watch on YouTube.Zoom is on a CCaaS innovation hot streak, releasing 600 features for its CCaaS platform in just 18 months.Many of those are AI-fuelled.Recognizing this, we sat down with Brandon Knight, Global Head of CX Channel & Ecosystem at Zoom, to record this discussion.In doing so, we pinpointed three of the most eye-catching within Zoom's unified platform, zooming in on the following three:Capability #1 - Zoom AI CompanionCapability #2 -Virtual Agent Capability #3 - Auto-QA (coming soon) For a visual tour of the Zoom Contact Center, visit: https://guidedtours.zoom.us/tour/zoom-virtual-agent-contact-center/Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.