Thick Skin Required: Burned Out, Rude People, and Still Showing Up

Tell Us What You ThinkThis week's episode is an honest, unfiltered vent session from two people who had a rough week in veterinary medicine and decided to record it. Dr. Angie and JoJo — both sick, both on their second or third round of antibiotics — talk about the client who announced to the lobby that Dr. Angie was a terrible veterinarian, the YouTube commenter who said they need empathy training, the one-star review left on a Shopify product that hadn't been opened yet, and the person who called JoJo cold-hearted after JoJo spent over an hour trying to make their cat's care work financially.This episode is for anyone who's ever wondered what it's actually like to be on the receiving end of that. Veterinarians are people. Veterinary nurses are people. And this week was a heavy one.This episode is a raw and vulnerable look at what's happening with your veterinary team. KEY TAKEAWAYSOne negative interaction can undo an entire day of positive ones. One-star reviews on small businesses have big impacts. They affect search ranking and long-term viability. Veterinary dark humor is a coping mechanism, not a character flaw.Financial pressure on clients is intensifying right now and that pressure is landing on vet teams.Reaching out before leaving a bad review costs nothing and gives the practice a chance to make it right.Two people run this entire operation. Every review and every comment lands directly on them.Empathy and professional boundaries are not opposites and holding both doesn't make someone greedy.Most veterinarians are not in it for the money.SOUNDBITES"I definitely went to my office and cried." — Dr. Angie "I have severe empathy problems, like in terms of too much of it." — JoJo "I have personally had to euthanize animals because they started growing resistant bacteria that we couldn't fix." — Dr. Angie "We care about your animal and we care about you. Facts. Full stop." — JoJo "No we only hire incompetent veterinarians here. Like what?" — JoJo "I saw one client that was so unkind to me and I probably saw 16 that were extremely kind. And the one we're talking about today was the one that was unkind." — Dr. Angie Follow us on Instagram, Facebook, TikTok and YouTubeSchedule your personalized one-on-one consultation with Dr. Angie Shop my favorite CBD.Please subscribe and review! xoxo Dr. Angie & JoJo