EPISODE · Nov 21, 2023 · 18 MIN
Think Of Your First-Line Leaders As Player-Coaches with the CPO of Box
from The Culture Code · host Kevin Kruse
With their deep involvement “on-the-floor” frontline managers are a lot like player-coaches.That’s how the CPO of Box Jess Swank likes to think of them. And I think it makes a lot of sense!Jess shared five critical ways she develops her frontline leadersMonthly manager power hours on timely skillsA bi-weekly manager newsletterA Slack channel for Q&AFocused development programs and coachingNew manager trainingShe also shared that moving in 2024, she’s focusing on locally tailored training: “We're working on understanding the commonalities across locations and how we can support local managers with local issues in a customized way.”In addition to the above, she dived into what culture looks like at Box, how they scale and sustain their culture, and her number one book recommendation.Hope you enjoy this one📦
What this episode covers
With their deep involvement “on-the-floor” frontline managers are a lot like player-coaches.That’s how the CPO of Box Jess Swank likes to think of them. And I think it makes a lot of sense!Jess shared five critical ways she develops her frontline leadersMonthly manager power hours on timely skillsA bi-weekly manager newsletterA Slack channel for Q&AFocused development programs and coachingNew manager trainingShe also shared that moving in 2024, she’s focusing on locally tailored training: “We're working on understanding the commonalities across locations and how we can support local managers with local issues in a customized way.”In addition to the above, she dived into what culture looks like at Box, how they scale and sustain their culture, and her number one book recommendation.Hope you enjoy this one📦
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Think Of Your First-Line Leaders As Player-Coaches with the CPO of Box
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