Third Time's the Charm for the Iced Tea -- On Errors, Blame, and Process

http://www.leanblog.org/audio286 This past weekend, an old friend came down from Michigan to spend two days in the Dallas area. Amongst the activities and catching up, we went bowling -- something I did a lot of as a kid and something my friend and I usually do when we get together. I ordered a drink -- not a Lean whiskey, perhaps surprisingly -- but this: "An UN-sweetened iced tea, please"