This Is A Journey with Luca Zambello, CEO of Jurny

Luca Zambello is the co-founder and CEO of Jurny, a hospitality tech company pioneering the next generation of tech-first, on-demand accommodations. A born entrepreneur, Luca launched one of the first professionally operated Airbnb vacation rental companies in 2012, quickly earning the Superhost status that he still holds today. Following that success, he realized there was a need for a more streamlined, on-demand hospitality experience for both guests and operators. Partnering with David Phillips in 2017, he co-founded Jurny and has led the company to triple-digit growth with more than 570 units under management across ten markets. The company is a leader in hospitality technology and automation allowing it to manage and operate some of the top-performing hotels and multi-family buildings in the industry. As an expert within the hospitality industry, Luca has been featured in Bloomberg, Forbes, Entrepreneur and other major industry publications. His mission continues to be modernizing hospitality and creating solutions that cater to the heightened expectations of today's traveler. Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company. Our show partners at Operto are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message or just let them know Wil sent you and you’ll be in great hands! As a property manager, business owner, and entrepreneur, you already have so much to do in a 24 hour time period. Don’t let the worry of your property being damaged and focus back on growing your business with Safely! Safely is a proud sponsor and I love that I can use them for my business to ensure my properties are safe, protected and my homeowners know that I think of their asset as my asset too! Go to Safely.com and sign up today and let them know Wil sent you! In this episode, we explore: 02:58 - Luca’s Background 04:12 - Things need to consider when managing Airbnbs 05:35 - What makes Jurny different from others 09:47 - Offering full management service 10:51 - Making Guest feel at home 17:56 - Eliminating human interaction 21:18 - Why some guest don’t need human interaction 25:47 - Roadmap for Jurny 29:37 - Key things when leading a team Connecting with the Guest: Website: www.jurny.com, Instagram: https://www.instagram.com/urjurny, Facebook: https://www.facebook.com/Jurny-115358886519014, Linkedin: https://www.linkedin.com/company/jurny Slick Talk Website & Socials: https://bit.ly/3uCsm6H Mid Roll Ad - 15:34 Making your guest feel at home 10:51 - 12:25 Learn more about your ad choices. Visit megaphone.fm/adchoices