Thomas Croall - Business Continuity Week

Welcome to the latest episode of the Zero Hour po…

An episode of the Zero Hour Podcast podcast, hosted by Karl Sharman, titled "Thomas Croall - Business Continuity Week" was published on June 12, 2020 and runs 44 minutes.

June 12, 2020 ·44m · Zero Hour Podcast

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Summary

Welcome to the latest episode of the Zero Hour podcast and your host today is Karla Reffold. Today, we are joined by Thomas Croall. Thomas is the current Business Continuity and Resilience Manager for SkyScanner. Before this, he did a similar role at Bank of Scotland, Manchester City Council, HSBC, Atos and Tesco Bank. He also served in part of the resilience team that lead the 2012 Olympic and Paralympic Games in London. Key Minutes: 6:05 - Managing natural disasters  10:00 - Scenarios for stress testing 15:07 - Communicating during crisis 18:10 - The term business continuity 20:50 - How prepared are company’s? 24:55 - Protecting your revenues and ultimately your customers 28:20 - Standing out with customers 31:08 - Changes are coming 40:55 - Ten Quick Fire Questions Key Messages: Create scenarios to match the stresses of the real experience You have to maintain a relationship with your customers and employees during a crisis What are you going to do with your business model to be able to weather the storm? You can find Thomas at: LinkedIn: https://www.linkedin.com/in/tcroall/ Follow us:  Twitter: @zero_hourpod  Instagram: @zerohourexperience  Website: www.beechermadden.com This podcast is sponsored by:  BeecherMadden - www.beechermadden.com  Cyber Security Professionals - www.cybersecurity-professionals.com

Episode Description

Welcome to the latest episode of the Zero Hour podcast and your host today is Karla Reffold. Today, we are joined by Thomas Croall. Thomas is the current Business Continuity and Resilience Manager for SkyScanner. Before this, he did a similar role at Bank of Scotland, Manchester City Council, HSBC, Atos and Tesco Bank. He also served in part of the resilience team that lead the 2012 Olympic and Paralympic Games in London. Key Minutes: 6:05 - Managing natural disasters  10:00 - Scenarios for stress testing 15:07 - Communicating during crisis 18:10 - The term business continuity 20:50 - How prepared are company’s? 24:55 - Protecting your revenues and ultimately your customers 28:20 - Standing out with customers 31:08 - Changes are coming 40:55 - Ten Quick Fire Questions Key Messages: Create scenarios to match the stresses of the real experience You have to maintain a relationship with your customers and employees during a crisis What are you going to do with your business model to be able to weather the storm? You can find Thomas at: LinkedIn: https://www.linkedin.com/in/tcroall/ Follow us:  Twitter: @zero_hourpod  Instagram: @zerohourexperience  Website: www.beechermadden.com This podcast is sponsored by:  BeecherMadden - www.beechermadden.com  Cyber Security Professionals - www.cybersecurity-professionals.com

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