Three essential components of highly effective listening

Highly effective listening is a conflict resolution superpower — it reduces defensiveness, diminishes extreme reaction, and increases open-mindedness. And it’s learnable. To be a highly effective listener, pay particular attention to these three essential components of great listening. Episode transcript The journal article Every conflict contains a bid to be seen Multitasking is bad for good listening The downside of copious note-taking Practicing transparency when overwhelmed by a long-winded talker Seeing the equal human in front of us Leading with our curiosity The downsides of setting ground rules at the beginning of a mediation Buy Tammy a coffee To automatically receive transcripts of new episodes, plus Tammy's newsletter, subscribe here.