Three Tips to Help Leaders Rethink How They Leverage Customer Data

from The Chief Customer Officer Human Duct Tape Show · host Jeanne Bliss

This episode is a replay of a popular conversation I had with Leslie Stretch, the President and CEO of Medallia about leveraging customer data to understand and anticipate customer needs. Leslie talks about how the pandemic has become "digital disruption at massive scale," and the positive impacts this can have on the customer experience.

Episode metadata supplied by the publisher feed · Published Apr 2, 2021

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Three Tips to Help Leaders Rethink How They Leverage Customer Data

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