TIB258 Why Customers Don't Know, Don't Care and Why They're Right! [about that]

Take the Get Off The Tools Test Here. Now, to the episode... Waz had a bit of a 'learning experience' lately with a business he purchased from. He's dying to share his insights with you and Nic is excited to sit through him having a whine! (not a wine although that may have helped) Jokes aside, there's some important tips here for anyone who's faced some challenges in their business and life the past year or two... and found it tough to avoid using that as an excuse with your customers.See omnystudio.com/listener for privacy information.