TIDES Ep 45 - Digital Transformation in HR: Trust, Trade-offs & Tough Lessons | ft. Alexandra Keels

HR is under immense pressure to lead digital transformation — but the results often fall short. Why?In this episode of TIDES, host Shveta Malhan sits down with Alexandra Keels, a seasoned HR leader and systems thinker, to unpack the real barriers to transformation. Together, they problem-solve live scenarios — from failed AI pilots to skills-based talent marketplaces, HRIS migrations, and the candidate experience backlash.👉 You’ll learn:Why most HR “transformations” are really just modernization projectsHow to tackle low adoption and rebuild trust in new systemsWhy CFOs, CIOs, and Ops leaders must be part of HR’s transformation storyHow systems thinking and business language can make or break HR’s futureThis is a must-listen for CHROs, HR tech leaders, and anyone driving transformation in an AI-shaped world.👥 Connect with Shveta Malhan: https://www.linkedin.com/in/shvetamalhan/🌐 https://yenza3.com👥 Connect with Alexandra Keels: https://www.linkedin.com/in/alexandra-keels-sphr-51609768/00:00 Intro – Why HR transformation often disappoints 01:00 Truths & Myths of Transformation 03:40 Why ROI Often Falls Short 05:00 Scenario 1: Becoming a Skills-Based Organization 07:30 Pilot First, Scale Later 08:30 CFO Demands ROI in Two Quarters 12:15 Speaking the Business Language 14:30 Scenario 2: Too Many AI Pilots, No Payoff 17:45 Systems Thinking in HR 22:00 AI Will Change Work, Not Replace It 25:00 Scenario 3: Automation Backlash in Talent Acquisition 28:30 Scenario 4: HRIS Migration Chaos 32:30 Scenario 5: Copilot Adoption Under 15% 35:00 The 30-60-90 Day Playbook 38:15 Talking to the Big Three: CFO, CIO & Ops 40:45 Wrap-Up & Key Takeaways🔔 Subscribe to TIDES for weekly insights at the intersection of people, work, and technology.  @TIDESByYenza3  #DigitalTransformation #HRTech #AIinHR #Leadership #FutureOfWork