Tiffani Bova: The Experience Mindset

What this episode covers

Tiffani Bova joins Scott Miller to explore the crucial interplay between customer and employee experiences in driving business growth. Drawing from her extensive research and expertise, Tiffani reveals how companies can no longer afford to prioritize one over the other, but rather must strike a delicate balance. Delving into real-world examples and practical insights, they discuss the importance of technology, streamlined processes, talent investment, and leadership's role in creating a culture where employees thrive. 3 Steps to Build a Culture Where Teams Thrive: Download and share our guide, 3 Steps to Build a Culture Where Teams Thrive, and help your organization align its culture and values with what’s best for its people.

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Frequently Asked Questions

How long is this episode of FranklinCovey On Leadership?

This episode is 36 minutes long.

When was this FranklinCovey On Leadership episode published?

This episode was published on June 6, 2023.

What is this episode about?

Tiffani Bova joins Scott Miller to explore the crucial interplay between customer and employee experiences in driving business growth. Drawing from her extensive research and expertise, Tiffani reveals how companies can no longer afford to...

Can I download this FranklinCovey On Leadership episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.