Tiffany S. Hackett, MD, MBA, FACEP: Rapid Fire: The How and Why of Patient Callbacks: Doing it Right

Calling back patients has improves patient care, satisfaction, and safety. The speaker will discuss the use of post-discharge callbacks as a method to improve the patient experience and quality of care. Challenging questions will be addressed such as “how to handle the upset patient?” or “what can I leave on the voicemail?” Examples of scripting to address these areas will be utilized and ideally audience interaction can generate ideas, solutions to common questions. Finally, methods to obtain buy in, to track calls, and to promote compliance will be addressed.