Tim Leon

Today my guest is Tim Leon. Tim is a brand and marketing communications expert at Geile/Leon Marketing Communications, his recent conversations have been around Return on Empathy(ROE) in marketing. [00:01 – 13:48] Return on Empathy I welcome Tim Leon, to the show Tim talks about the concept of Return on Empathy Consumers’ preference for brands and marketing that shows empathy to people Tim’s thoughts on customer service [13:49 – 21:11] Fun Questions with Tim Why Tim got a BS in Agricultural Economics Acts of Kindness Tim has given, received, or witnessed recently Let people know if you’re not interested [21:12 – 22:26] Closing Segment Connect and Learn more about Tim See Links Below Final Words   Tweetable Quotes: “Let people know you’re not interested. Having a note back, even if it’s a no thanks is so much better than no notes or a rude no.” - Tim Leon “Brands could, should increase, incorporate more empathy into their marketing efforts.” - Tim Leon “We can come up with the greatest brand positioning in the world, but internally you have to get your employees behind it and believe in it.” - Tim Leon “Bad customer service can ruin all the work we’ve done to get a brand launched.” - Tim Leon “Consumers want brands to have a response to things that happen in society.” - Tim Leon   Resources Mentioned: Geile/Leon University of Missouri    Connect with Tim, visit their website https://geileon.com/    To know more, you can connect with me on LinkedIn, Instagram, Facebook, and Twitter. Also, visit my website https://100thmm.com/ to learn more about getting your free social media marketing consultation!  I want to know more about you! Email me at [email protected]  LEAVE A REVIEW + help someone who wants to overcome fears and obstacles by sharing this episode or click here to listen to more episodes.