Time, customer experience and driving retention and growth - Interview with Katie Christian of Calendly

Today’s interview is with Katie Christian who is the Head of Customer Success at Calendly one of the fastest-growing product-led growth companies. Katie joins me today to talk about time, scheduling, how much time is wasted setting up meetings, why scheduling is an essential part of customer experience, how it can help create competitive advantage and a bunch of other things. This interview follows on from my recent interview – Five years on and real time guidance is now becoming a must have for a modern CX organization – Interview with Josh Feast of Cogito – and is number 448 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees. NOTE: A big thank you goes out to the folks at Calendly for sponsoring my podcast this month. Calendly makes scheduling meetings easy and efficient, eliminating the hassle of back-and-forth emails so you can get back to work.  Used by everyone from small businesses to Fortune 100 companies, over ten million people around the world rely on Calendly to close deals, build better relationships with their customers, drive customer success, and grow their businesses — faster. Find out more about Calendly here.