Tips For Boosting Your Conversion Rate in Retail Sales | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing

It's all about converting lookers to buyers. That's your job. It's called the conversion rate. All that matters is did you convert people who walked in and had an interest in your store to a customer. And when I talk to people and I'll say, "What do you think your conversion rate is?" People are like, "Oh, 90%." They're never 90%. It's like 10 or 15%. There's a lot more business on your floor than you ever understand. And then at the same time as that is how much did you add on to the sale? How many units went out the door to one person? Those are the only two markers that matter. If you're not converting, you don't have a sales process. If you're not adding on, you don't have a sales process. And ultimately if you just have cut it back so far that it's just you or you have one person coverage and you have more people walking in the door, they're not having an exceptional experience. They're looking around a warehouse and you know how often that converts? Yeah, it doesn't. So, there's a lot of things you can be doing to get ready for this holiday. And the number one thing you can be thinking about is how do I convert more lookers to buyers? And how do I get more out the door with every customer? If you want help with that, you certainly visit retaildoc.com or visit salesrx.com. If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to [email protected]. Thanks for listening. If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to [email protected]. Thanks for listening!