Tips for Marketing and Getting Guests | Ep. #258

Though many hospitality properties are cutting costs to get ready for the after-effects of the Covid-19 lockdown, this is not the time for hoteliers and innkeepers to pause marketing. Instead, you need to use marketing strategies and in a targeted fashio

Episode 202 of the Hospitality Property School podcast, hosted by Gerry MacPherson, titled "Tips for Marketing and Getting Guests | Ep. #258" was published on September 2, 2021 and runs 9 minutes.

September 2, 2021 ·9m · Hospitality Property School

Summary

Though many hospitality properties are cutting costs to get ready for the after-effects of the Covid-19 lockdown, this is not the time for hoteliers and innkeepers to pause marketing. Instead, you need to use marketing strategies and in a targeted fashion. As a property owner or manager, you should devise your marketing strategy for two phases:During lock-down And post-lock-down openingHere are the key things to be kept in mind during both these phases.Marketing considerations during lockdown Your customers are spending way more time online during the many lockdowns and it is crucial to be in front of them during this period by keeping proactive communication ongoing.Hoteliers and innkeepers should take into account the following marketing considerations:• Leverage your social media/email platforms to stay in touch with your customers & partners empathetically. Share with your customers not only what your property is doing, with plans of providing a safe and secure environment when they return, but also nurture your emotional connection with your customers. Here videos have proven successful.• Do not abandon your SEO strategy, as your rankings will take a hit and it will be too late to tap the search surge if you have to restart SEO. Even though there are limited booking-related searches right now, intensifying your SEO efforts to improve and maintain your rankings on the relevant keywords can prove beneficial.• Pause media spend on search and social media ads and save the budget for when travel starts in earnest. Strategic boosting can be done on select social media posts to meet certain objectives.• If you have a restaurant and it is operational & delivering, promote the same hyper-locally through social media campaigns.• Undertake strategic plans:• Website review & enhancements• Creation of visual content & blogs for leveraging over a period of time• Loyalty program evaluation & implementation• Brochures & presentations• Property brandingThe pandemic could not only affect customer behavior but also your customer segments themselves so, your marketing strategies must be able to adapt for several months post-opening to ensure your efforts are getting the desired results. Continue listening or watching and I’ll share marketing considerations post lockdown...⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/tips-for-marketing-and-getting-guests-258Post COVID-19 Action Planhttps://KeystoneHPD.com/PostCovid19ActionPlan Get Your INNsider Tipshttps://keystonehpd.com/innsider-tipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://keystonehpd.com/hospitality-property-school-podcastsYouTube

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