Title: How One Insurance Agency Cut Costs by 70% & Boosted Retention to 93%| Ted Reardon

In this eye-opening episode of Small Strides, Big Business, hosts Crystal Small and Tiffany Peak sit down with Ted Reardon—a 40+ year insurance veteran, owner of Reardon Insurance (founded in 1920 by his great-grandfather), and managing partner of Virtual Agent Consultants.   Ted shares how he transformed his traditional brick-and-mortar agency into a fully virtual, service-center-driven model—eliminating payroll headaches, slashing overhead, and freeing up time to focus on what really matters: clients and growth.   💡 You’ll learn: ✅ Why hiring qualified staff is nearly impossible—and the bold solution Ted implemented ✅ How shifting client service to carrier service centers increased retention to 93%+ ✅ The exact moment he “pulled the trigger” in November 2020—and why it was the best business decision of his life ✅ How operating costs dropped from $2,000/month to just $325 ✅ His 4 non-negotiable tips for new agents entering the insurance industry ✅ Why Google reviews and modern tech are non-optional in today’s market   Whether you're an insurance agent, agency owner, or entrepreneur looking to streamline operations and future-proof your business, Ted’s story proves that sometimes, the bravest move is stepping off the ledge—and trusting the net will appear.