TLP233: Relax the Rules

Barry Schwartz is an American psychologist. He frequently publishes editorials in The New York Times applying his research in psychology to current events. Schwartz's research addresses morality, decision-making and the inter-relationships between science and society. His books illuminate the underlying psychological plagues of our time. Why We Work The Paradox of Choice: Why More Is Less The Battle for Human Nature: Science, Morality and Modern Life Practical Wisdom Key Takeaways [2:25] It's Barry's secret desire is to play in Bruce Springsteen's band, or to play center field for the Yankees. [4:25] Wise people have good judgment and they use that judgment in the service of good goals. [9:25] There is an infinite number of ways people can screw up. Putting more rules in place doesn't stop that from happening. [10:30] As a leader, you want to instill good judgment in your people so that you can relax the rules. [13:00] Most management systems are designed to avoid developing wise employees. [15:00] Barry shares a story of how doctors learn to deliver bad news. [18:00] Instead of stumbling through your careers, mentors can help you find shortcuts and prevent a lot of mistakes. [21:20] Rules are okay if you are seeking mediocre results. They do not work well when extraordinary circumstances arise, which happens every day. [21:55] Employee incentives can also be a double-edged sword because it can move focus away from the people you're trying to serve. [31:20] When you plan on using your judgment, there will be times you get it wrong. This means you also have to be prepared for failure. [33:50] Empathy is good, but too much of a good thing can hurt others unintentionally. [34:10] Organizations have to be willing to tolerate imperfect outcomes and failures if they're trying to nurture people. [39:00] In highly competitive environments, leaders are afraid to relax because they don't want to fall behind, but people need that from time to time to produce innovative results. [41:15] If you're trying to build a workforce that lasts generations, setting up quarterly metrics and goals only forces people to think short term. [42:00] Companies are making critical mistakes. They're hiring 'plug and play' people that they can use today and not thinking about the resources and talent pool they'll be needing for the future. [42:15] Hire people on character and things you can't teach, and then teach your people the skills they need to know to get the job done. [45:30] We have a narrow understanding of what self-reliance truly means. [48:55] Unfortunately, it often takes trauma to get people willing to take a chance and to think boldly about different ways to do things. [51:35] As we navigate a new world, be open to changing yourself. Quotable Quotes "You want people to use their judgment, but if you don't trust the people you're overseeing to have good judgment, then, of course, you have to give them rules." "Better to come up with a rule that will keep people mediocre than say, 'Use your judgment.'" "A lot of the stuff we learn to be wise, we learn the hard way, you learn by making mistakes, but if you have a mentor, the mentor can make sure the mistakes aren't catastrophes." "Courage is the mean between cowardice and recklessness. If you've got too little, you're a coward. If you got too much, you're reckless. You want just the right amount." "If you focus on rules, you'll have rule followers. Rule followers are okay if you are seeking mediocre results." "Most companies hire on the basis of abilities that can be immediately put to use. They want plug-and-play employees. This is a colossal mistake." Resources Mentioned Bio: Barry Schwartz Barry's Four books: The Battle for Human Nature: Science, Morality and Modern Life The Paradox of Choice: Why More Is Less Practical Wisdom: The Right Way to Do the Right Thing Why We Work "Dying Words," by Jerome Groopman The Leadership Podcast is Sponsored by: Cultivate Grit. Amplify Action. Click HERE to learn more. Free downloads of Quick Reference Guides on Delegation, Time Management, Sales, and more.