Tom Hebner, Nuance Communications

A conversation with Tom Hebner, Worldwide Leader of the Cognitive Innovation Group at Nuance Communications, a 14,000-employee, global company whose speech solutions support up to 80 different languages. Tom has held numerous positions at Nuance, including Senior Director Proactive Engagement Professional Services, Senior Director Cloud Strategy and Solutions, and Director of Professional Services VUI Design Lead. His current focus is on applying the latest advancements in machine learnings and artificial intelligence to augment, automate and improve customer service.