Tom LaPlante - Managing Partner at RobotLab Las Vegas

Welcome to another episode of the Business Leaders of America podcast. In this episode, we sit down with Tom LaPlante, the Las Vegas Branch Partner for RobotLAB, the world's largest and most experienced implementer of robotic solutions. Tom has over 30 years of experience in driving digital transformations and leveraging technology to scale businesses across diverse industries including travel, hospitality, gaming, and financial services. Before joining RobotLAB, Tom served as the Chief Technology Officer at TopGolf, where he played a pivotal role in scaling the company from $38 million to $400 million in revenue in just three years. He’s known for building expert teams, improving operational efficiencies, and using data-driven technologies like predictive analytics to drive growth and profitability. In this episode, we explore how robotics is transforming industries like hospitality, education, and entertainment, particularly in the Las Vegas market. Tom discusses the challenges of implementing robotics at scale, his goals for RobotLAB in Las Vegas, and how businesses can navigate the intersection of technology and operational growth. Tune in for valuable insights into the future of robotics and how technology can drive innovation and efficiency in your business. Notable Awards and Recognitions • Las Vegas Business Partner at RobotLAB, implementing robotic solutions across industries such as hospitality, education, entertainment, and others. • Previous Chief Technology Officer at TopGolf, where he helped scale the company from $38M to $400M in revenue in just three years. • Increased profit margins by 15% across all TopGolf locations by developing and implementing standard operating procedures. • Served as CIO at Caesar’s Entertainment and Holiday Inn, holding various technology leadership roles. • Built corporate and site technology teams to implement new technologies and standard processes, driving significant revenue growth. • Enabled a $1.2M revenue-per-site increase by reducing site build times by 3 weeks. • Introduced eCommerce capabilities, generating an additional $350,000 in revenue per new site. • Slashed conference call costs from $250,000 to $5,000 by switching to VoIP (98% reduction). How to connect with Tom LaPlante • https://www.linkedin.com/in/tomlaplante/ • https://www.robotlab.com/las-vegas • https://www.linkedin.com/company/robotlabinc/ • Email – [email protected] • Phone- (512)466-2472 Show Notes [1:56] Brief intro on how Tom got to where he is today. [12:48] How robotics are shaping the future of customer service and operational efficiency across many different industries. [16:43] Aligning robotics solutions with the specific needs of industries. [21:06] Key challenges of implementing robotics at scale. [24:18] Cost savings of implementing robotics into your business. [30:01] How to connect with Tom and learn more about RobotLabs [32:05] Advice for entrepreneurs and business leaders who are navigating the intersection of technology and operational growth, especially in industries that are resistant to change. Learn more about your ad choices. Visit megaphone.fm/adchoices