Tonita Webb - Humanizing Membership (#108)

“Members are also people.” -Tonita WebbThank you for tuning in to episode 108 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation's premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Today I sat down with Tonita Webb, the new CEO of Verity Credit Union. We talked about her new role and her journey from the military to credit unions. We also discussed her passion for serving the underserved and creating lending practices that are more inclusive for everyone. As we started our conversation, Tonita shared her reaction when getting the call to be the next CEO of Verity Credit Union. Listen in for Tonita’s goals for this next step and what she plans to do to help the next generation of leaders. Tonita believes life prepared credit unions for the pandemic shift and that we can stay relevant by maximizing technology. Tonita also talks about the challenges many minority groups face when it comes to lending practices and how it fuels her passion to help the underserved. We chat about ways credit unions have the ability to fill in the gap between opportunities and those that are in need. Tonita shares the importance of teaching people to be different and allowing them to be human, and gives examples of what this looks like when leveraging member risk. With the rapid-fire questions, we find out the oddly satisfying item Tonita’s husband purchased that she cannot live without. We discussed an opportunity Tonita said no to that she is so glad she did and what she was like in high school. We learn who Tonita thinks about when she hears the word ‘success’ and how that person has played a vital role in the development of her character. Enjoy my conversation with Tonita Webb! Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Google Play, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Tonita:Tonita Webb, CEO of Verity Credit [email protected] | Instagram | Twitter | Facebook | YouTubeSend us Fan Mail