Tools of the Trade - CRM

PROGRAMGetting Down to Business® with David Weatherholt Broadcast Saturday’s 9-10 am (AKDT) 95.50 FM & AM 1020 KOAN Anchorage Stream: www.1020koan.com/or www.waconsult.com.  Join Getting Down to Business® on Facebook or follow Dave on Twitter at WAConsult. IN THE NEWSMain Street Desperately in Search of Reasons to be PositiveNFIB’s monthly Small-Business Optimism Index dropped one tenth of a point (0.1) in June, settling at 90.8, an unsurprising reading, unchanged from the previous month and solidly in recession territory.  Read Full Article @ www.WaConsult.com Techniques are not tools and Customer Relations Management (CRM) software is a tool to help your sales staff to be more effective.  Back when I first started in sales (sold printing for 18 years) we used 3’ x 5’ Client cards, Daily sales sheets and Weekly sales forms a manual system designed to track contacts with customers and potential customers.  CRM automates the client tracking process and provides much more sales help.  Listen as Andre Horton a Microsoft Dynamics CRM consultant talks about CRM.  For more email [email protected]. BUSINESS RISK MANAGEMENTDo your employees use their personal or business autos during their work day?  If so you may need to have a commercial auto policy to minimize your risk.  Listen as Chris Pobeiglo, President of Business Insurance Associates talks about commercial auto insurance and find out why your company may need this coverage.  For more visit Chris @ www.BusinessInsuranceAssociates.com.