Topic & Sentiment Analysis In the Contact Center: Definitions, Use Cases, & Benefits

Watch on YouTube.CX Today's Charlie Mitchell hosts John Ortiz, Technology Sales Manager at MiaRec. We consider the topic and sentiment analysis in the contact center, discussing:Definitions for topic and sentiment analysis The many contact center use cases for both The benefits of these use cases Implementing topic and sentiment analysis solutions If you'd like to find out more about MiaRec's conversational intelligence solutions, visit MiaRec.Thanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.