TownHall: Keeping Up With Washington and Building an Innovation Lab with Charles Christian

July 22, 2025: Charles Christian, VP of Technology and CTO at Franciscan Health, joins Nayan Patel, SVP of FinThrive, to discuss their healthcare innovation lab and supporting clinicians. What happens when a tech giant realizes it can't just provide a platform but must become a true partner in life-safety systems? Charles reveals how Franciscan's tech innovation lab uses donated equipment and a "fail fast" approach to test everything from ambient listening to virtual care solutions before rolling them out. How do you balance innovation with the reality that clinical staff expect technology to work seamlessly? The conversation explores application rationalization strategies that eliminated over 150 redundant systems and the ongoing challenge of measuring ROI when reimbursement rules constantly shift. Key Points: 03:49 Challenges and Solutions in Cloud Migration 07:17 Tech Innovation Lab and Pilot Projects 17:23 Application Rationalization and Cost Management 23:14 Final Thoughts and Fun Questions X: This Week Health LinkedIn: This Week Health Donate: Alex’s Lemonade Stand: Foundation for Childhood Cancer