Toyota's Secret AI Playbook

As artificial intelligence shifts from experimental pilots to core operations, few industries face steeper complexity than automotive supply chains. In this episode of the Infosys Knowledge Institute podcast, Chad Watt speaks with Jason Ballard, Vice President of Digital Innovations at Toyota Motor North America, and Hanuman Gadepalli, Associate Vice President in Automotive at Infosys, about scaling AI across a network that moves 2.4 million vehicles a year through nearly 1,600 dealers. Ballard walks through Toyota's platform-first approach to data readiness, the framework guiding its shift toward autonomous decision-making, and Project Onward, a global pipeline management initiative co-created with Toyota Motor Corporation. Both guests explain why a multi-model AI strategy will define the next stage of supply chain transformation, and how Toyota is preparing its workforce for that change through rotation, transparency, and a steady commitment to its people.