TP208 - When One Digital Front Door Closes, Another Opens

In this episode, hosts Chris Boyer and Reed Smith revisit the concept of the digital front door and discuss how the impact of the epidemic has permanently impacted the way health systems leverage digital for the new consumer. The new digital healthcare consumer’s expectations have changed - how can healthcare organizations respond? They are joined by Jordan Pisarcik of DocASAP who shares how he works with health systems to reshift their thinking about the digital front door strategies.  Mentions from the Show: The Digital Front Door: The Gateway to Empathetic Patient Navigation  How to effectively digitize the patient journey—Insights from HCA Healthcare and Podium How COVID-19 Has Accelerated Digital Transformation in Healthcare Jordan Pisarcik on LinkedIn Jordan Pisarcik on Twitter DocASAP.com Find Us Online:  Touchpoint podcast Twitter Reed Smith Twitter Chris Boyer Twitter Chris Boyer website Learn more about your ad choices. Visit megaphone.fm/adchoices