TP217 - Meeting the New Digital Consumer’s Expectations

As the new digital health consumer continues to familiarize and trust digital health solutions, health systems need to focus on those fundamental digital solutions to improve their overall experience. In this episode, hosts Reed Smith and Chris Boyer discuss the elements of a good digital health experience, and are joined by Chris Gervais of Kyruus who shares how patient access solutions are evolving as we move to the post-pandermic normal.  Mentions from the Show: A Great Digital Healthcare Customer Experience Is Critical for Health Organizations to Meet and Exceed User Expectations Reverse SEO? Hospitals caught hiding price details from Google Search 'Open Notes' Rule Delayed Until April Chris Gervais on LinkedIn Chris Gervais on Twitter Kyruus.com Find Us Online:  Touchpoint podcast Twitter Reed Smith Twitter Chris Boyer Twitter Chris Boyer website Learn more about your ad choices. Visit megaphone.fm/adchoices