TP228 - UX, PX and EX - User Experience Design for Healthcare

As more health systems begin formalizing user experience design efforts in their organizations, it’s important to consider the various ways and approaches they can take to solve their customers’ needs. In this episode, hosts Reed Smith and Chris Boyer discuss the five essential elements of experience design, how these strategies can help to improve patient experience (hint: it’s not by building an app), and then are joined by Steve Koch, co-founder of Cast & Hue who shares how healthcare organizations should begin thinking about user experience, patient experience and employee experience as a contiguous effort.  Mentions from the Show: 5 Essential Elements of Great User Experience Design 4 Ways to Improve Patient Experience with UX Design Principles Steve Koch on LinkedIn Steve Koch on Twitter Cast and Hue website Cast and Hue blog Designing Next podcast Find Us Online:  Touchpoint podcast Twitter Reed Smith Twitter Chris Boyer Twitter Chris Boyer website Learn more about your ad choices. Visit megaphone.fm/adchoices