TP311 - Touch Point Podcast Annual Year in Review - 2022

In the annual “Year in Review” show, hosts Reed Smith and Chris Boyer reflect back on the past year of the Touch Point podcast, sharing some of their most popular topics, favorite shows, including a special shout-out to our Guest of the Year - Stephanie Petrazzi of Nuvance Health. They also share their perspective on “virtue signaling” in our industry and close out the show with their predictions for the upcoming year.  Mentions from the Show: TP285 - The Problem with the Pixel TP264 - Designing a Voice of Customer Program TP257 - A Focus on Patient Experience, Marketing and Data TP262 - The Winds of Change TP263 - The Purpose of Consumerism TP253 - Operations Impact on Experience Best Guest: Stephanie Petrazzi - TP302 - When is a CRM not a CRM Reed’s favorite episode: TP266 – The Next Wave of Telemedicine and At Home Care Chris’ favorite episode: TP304 - Social Media is Dead Touchpoint on Twitter Reed Smith Twitter Chris Boyer Twitter Chris Boyer website Learn more about your ad choices. Visit megaphone.fm/adchoices