TP312 - Everything is the Experience

What this episode covers

Many health systems have begun to formally develop a customer experience center strategy. But what does that actually entail? In this episode Reed Smith and Chris Boyer discuss the design and technical elements of s customer experience center, the purpose and ways that organizations can find value when adopting this critical strategy. Mentions from the Show: HOW A CUSTOMER EXPERIENCE STRATEGY HELPS SCALE REVENUE GROWTH (AND ACHIEVE PROFITABILITY) Customer Experience Centres: Driving Growth Through Better Relationships Welcome to the Experience Center Touchpoint on Twitter Reed Smith Twitter Chris Boyer Twitter Chris Boyer website Learn more about your ad choices. Visit megaphone.fm/adchoices

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How long is this episode of touch point podcast?

This episode is 41 minutes long.

When was this touch point podcast episode published?

This episode was published on January 4, 2023.

What is this episode about?

Many health systems have begun to formally develop a customer experience center strategy. But what does that actually entail? In this episode Reed Smith and Chris Boyer discuss the design and technical elements of s customer experience center, the...

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