TP340 - User Centered Design and Jobs-to-Be-Done

Today, health systems are faced with a myriad of challenges to improving patient satisfaction, outcomes, and delivering more effective and patient-centered healthcare experiences. In this episode, hosts Reed Smith and Chris Boyer discuss how the Jobs to Done framework is important to user-experience design (UXD), and then are joined by hosts Steve Koch and Jonathan Pathuis from Cast and Hue who share how they work with health systems to cut through the data to get to know our consumers as people.  Mentions from the Show: CastandHue.com Steve Koch on LinkedIn Jonathan Pathuis on LinkedIn Reed Smith on LinkedIn Chris Boyer on LinkedIn Reed Smith on Threads Chris Boyer on Threads Chris Boyer website Learn more about your ad choices. Visit megaphone.fm/adchoices