TP369 - When is “Self-Service” Too Self Serving?

The concept of “self-service” is the practice of creating experiences that enable users to complete tasks independently without direct assistance from others. Listen in as Chris Boyer and Reed Smith discuss why it's crucial for today's healthcare experience, but also talk through the risks of leaning too heavily on self-service tech.  Mentions from the Show: Four health IT experts point to impactful trends in 2024 Does Self-Checkout Impact Grocery Store Loyalty? Patients are drowning in appointment reminders Learn more about your ad choices. Visit megaphone.fm/adchoices