TP398 - Patient Portals - PX Boom or Bust?

In this episode, hosts Chris Boyer and Reed Smith share an update on the evolution of patient portals and how healthcare leaders are leveraging them to drive patient experience - sometimes to unintended consequences. They also discuss two recent patient studies illustrating potential biases in the adoption rate of patient portals.  Mentions from the Show: How Leaders Are Using Patient Portals To Drive Patient Experience, Improve Collections Online Portals Deliver Scary Health News Before Doctors Can Weigh In Minorities and Non-English Speakers With Hypertension Not as Likely to Use Patient Portals  Racial Bias Might Be Infecting Patient Portals. Can AI Help? Reed Smith on LinkedIn Chris Boyer on LinkedIn Chris Boyer website Learn more about your ad choices. Visit megaphone.fm/adchoices