Tracking changes at new model Hilton Birmingham Metropole

Nicola Underhill is general manager at the Hilton Birmingham Metropole – a venue built in step with the NEC, where it sits. The biggest UK hotel outside London. Nicola came to the job from six plus years in a similar role at the Hilton St George’s Park - home to all 24 England football teams and a centre for coach education. In this episode, host James Dickson asks Nicola Underhill about the Hilton Birmingham Metropole’s multi-million-pound refurbishment; due to complete in April it includes all the hotel’s event spaces along with a new bar, a new restaurant and a new executive lounge. Nicola talks digital technology too, staying competitive – with a spotlight on the Hilton Metropole’s event relations managers – as well as looking back on her career to date.